SMT - Server Management Team?
Well, shit happens man, but to be honest - don't take this in a discrimitative way due to the fact IRL is your PRIORITY to look after, not games and such(except if you develop them in your time, of course). Anyhow, I have nothing much to say to you, but everything you've mentioned, wants me to feel sorry for the team aswell how they treat their players and so, if that's TRUE, in a part, yes.
Finally - it's sad to know that this wack, rubbish things happen. Good luck with everything!